Direct Dial Inwards

		When you receive an incoming call you can identify what number the caller used to dial in on and customise the Call screen templates accordingly.
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		You would normally use DDI in a call-centre environment, or where you have a telephone exchange within your building which has multiple incoming lines. For example, if you have one number for Sales and a different number for Enquiries, you could set the Call screen to display a different template for Sales as the one for Enquiries. You can also answer the phone knowing whether you are about to deal with a sale or an enquiry, based on the DDI alias (or signature).
		Note DDI requires compatible hardware, either a DDI-enabled modem or DDI-enabled network hardware. You will also require our TAPI module to be running on your computer.
		To add a new DDI alias
		Click the Add button
		Enter a name to describe the phone lines covered by this alias Eg. Sales (Duplicate names are not allowed)
		Click OK
		To delete an alias
		Highlight an entry in the list
		Click the Delete button
		To rename an alias
		Highlight an entry in the list
		Click the Edit button
		Edit the alias name and click OK (Duplicate names are not allowed)
		Setting up templates
		For each alias that you have created you can set unique templates in the Templates area of Setup. Your alias names will appear as tabs after the main list of template tabs. If you receive an incoming call from a number which is not listed in any of your DDI lists, the templates specified for an Incoming call will be used.
		Setting up numbers
		When you have added an alias you can list all the numbers that will activate that alias. For example:
		Alias name	Numbers
		Sales	0800 123000 0800 123001 0800 123002
		Accounts Enquiries	020 1234 5678 020 8765 4321
		In the example above, anyone calling in on any of the three 0800 numbers will be identified as Sales calls, regardless of which of the three lines they ring in on. Accounts and Enquiries have one number each. In a call-centre environment where a telephonist might be taking calls on behalf of several different companies, they can use DDI to answer the phone accordingly. For example:
		Alias name	Numbers
		Pete's Pants	020 1111 2222 020 1111 3333
		Jessica's Jeans Gary's Gloves (Sales) Gary's Gloves (Refunds)	0112 878 7788 08984 100 200 08984 100 666
		So, when a call comes in for Jessica's Jeans the telephonist can pick the phone up and say "This is Jessica's Jeans", rather than having to ask each caller what company they are calling for.
		Using DDI with internal calls
		You can use DDI to identify calls from internal phones as well as external phones, provided that your phone system passes the extension of whoever is calling you as the DDI number. It's more usual that the CallerID number is used on internal calls, and the DDI number is preserved for transfering external call DDI numbers from phone to phone. If you want to use DDI for internal calls and your hardware permits it, simply add an alias for each extension. For example:
		Alias name Chandler Joey Monica Rachel	Extension number 201 214 207 233
		Passing DDIs from phone to phone
		When you transfer a call internally, the original DDI should be passed along with the call. However, some telephone systems will pass the extension of whoever is transferring the call as the DDI, in which case the original DDI is lost. You should be able to configure your system so that this does not happen, but since this is not a feature of our TAPI module you will need to consult your telephone system help for details.